Once your pre-order arrives at our warehouse you will be notified.Ģ. As a result we sometimes give general ideas when they should be available, but this is common to change especially do to supply chain and distribution issues since the start of the pandemic. Collectibles rarely have definitive release/availability dates. You will receive a separate email indicating shipment along with tracking info. If the game is being shipped, then this is NOT a confirmation of it being shipped. This means you may proceed to your selected store location to pick it up during normal business hours. You will receive an automated email notifying you that your game is available on the release date. Release date changes are globally or regionally impacted and are of no fault of Video Game Heaven & Cool Stuff.Ģ. If the item’s release date is changed for any reason, then you will be notified by email. If you selected shipping, then please allow 2 to 8 business after the release date for delivery. All games will be available for pickup on their respective release date. If you wish to have someone else pick it up, then follow the instructions noted in the confirmation email once the order is ready for pickup. Once you receive confirmation, you must provide some form of photo identification and a copy of the order (printed or on your mobile device) when picking up. You will also need to wait for a confirmation email titled “: Your order is ready for pickup!” before heading to the store.Ģ. Allow 2 to 3 business days for us to move your order to your selected store location. If not, please check your spam/junk folders and be sure to add to your Safe Senders List. We don’t guarantee that we will receive your returned item.You should receive an email confirmation from confirming your order.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Curibo, 10 Pendrell House, New Compton Street, London, WC2H 8DF, United Kingdom If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Curibo, 10 Pendrell House, New Compton Street, London, WC2H 8DF, United Kingdom. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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